At Jaishreekrishna Enterprises, we strive to provide you with the highest quality decor products and exceptional customer service. We understand that sometimes a purchase may not meet your expectations, and we want to ensure that you are fully satisfied with your shopping experience. Please review our Refund and Returns Policy below:
1. Eligibility for Returns:
We accept returns for eligible items within [number] days from the date of delivery. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it. Please note that certain items, such as personalized or custom-made products, may not be eligible for return.
2. Return Process:
To initiate a return, please contact our customer service team at info@jaishreekrishnaenterprises.com or through our website’s contact form. You will be required to provide your order number, the reason for the return, and any relevant information or photographs. Once your return request is approved, we will provide you with instructions for returning the item.
3. Return Shipping:
You will be responsible for shipping the item back to us, unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping method and purchasing shipping insurance to ensure that the item is returned to us safely and in good condition. Please note that return shipping costs are non-refundable, unless otherwise specified.
4. Inspection and Refunds:
Once we receive the returned item, our team will inspect it to ensure that it meets the eligibility criteria for a refund. If the return is approved, we will process a refund to your original method of payment within [number] business days. Please note that it may take some time for the refund to appear in your account, depending on your bank or credit card provider.
5. Exchanges:
If you would like to exchange an item for a different size, color, or style, please follow the return process outlined above and place a new order for the desired item. We will process a refund for the returned item in accordance with our Refund Policy.
6. Damaged or Defective Items:
In the unlikely event that you receive a damaged or defective item, please contact us immediately so that we can resolve the issue as quickly as possible. We may request photographs or additional information to assess the damage or defect and determine the appropriate course of action, which may include issuing a replacement or providing a refund.
7. Contact Us:
If you have any questions, concerns, or feedback about our Refund and Returns Policy, please don’t hesitate to contact our customer service team at contact@jaishreekrishnaenterprises.com or through our website’s contact form. We’re here to help and ensure that your shopping experience with Jaishreekrishna Enterprises is nothing short of exceptional.
Thank you for choosing Jaishreekrishna Enterprises for your decor product needs. We appreciate your business and look forward to serving you.